Last Updated: 15 Nov, 2024

1. Introduction

Welcome to Cognio Labs (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.cogniolabs.com.

2. Information We Collect

2.1 Personal Information

• Name and contact details
• Email address
• Company information (if provided)
• User preferences and settings
• Communication preferences

2.2 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Usage data and analytics
• Cookies and similar technologies

We do not intentionally collect more personal data than described here. However, if you, at your choice, intentionally or unintentionally disclose some personal data other than the description provided in this paragraph then such data shall continue to be governed by this Privacy Policy. We may also have acquired your Personal Information from a third-party service provider or publicly available data source.

We do not collect any special categories of personal data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

The Website may contain links to other sites. Cognio Labs is not responsible for the privacy notices or the content of such third-party websites even if:

• You accessed the third-party website using links from our Website; or
• You accessed our Website using links from a third-party website.

3. How We Use Your Information

We use the Personal Information we collect only in compliance with this Privacy Policy. We will never sell your Personal Information to any third party. We will never publish your Personal Information on our Website without your explicit consent. In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to: (a) assist you with service, partnership or employment request; (b) send to you information that we think may be of interest to you by post, email, or other means; (c) send you marketing communications relating to our business, current services, new services or promotions; ((d) respond to an enquiry, questions or concern that you may have raised; (e) perform analytics and create database to improve your browsing experience and enhance the functionality of our services or (f) send you on email or by any other means a suggested reading list based on your personal preferences submitted to us.

To ensure that the security and integrity of the Website is safeguarded, Cognio Labs may monitor your Personal Information. We may under certain circumstances engage a trusted third-party service provider for the purpose of managing the technical operations involved in hosting the Website.

4. Data Protection

We implement appropriate security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Limited access to personal information
• Secure data storage systems

5. Cookies

We use cookies to:

• Enhance website functionality
• Analyze website traffic
• Remember your preferences

You can control cookie settings through your browser preferences.

6. Third-Party Services

We may use third-party services for:

• Analytics (e.g., Google Analytics)
• Newsletter distribution
• Payment processing (if applicable)

These services have their own privacy policies and data practices.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Withdraw consent for data processing
• Receive a copy of your data
• Object to data processing

8. Data Retention

We retain Personal Information that you provide us as long as an account is active or as needed to provide the service(s) or as necessary to comply with our legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements. If you wish to terminate your Account or request that we no longer use your Personal Information, please contact us.

We will retain your information for no longer than necessary, taking into account the following:

• the purpose(s) and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future).
• whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation).
• whether we have any legal basis to continue to process your information (such as your consent).
• how valuable your information is (both now and in the future).
• any relevant agreed industry practices on how long information should be retained.
• the levels of risk, cost and liability involved with us continuing to hold the information.
• how hard it is to ensure that the information can be kept up to date and accurate.
• any relevant surrounding circumstances (such as the nature and status of our relationship with you).

9. Children’s Privacy

Cognio Labs does not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through our Website or service(s). We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Privacy Policy by instructing their children never to provide Personal Information through our service(s) or Website without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through our Website or service(s), please report to us and we will endeavor to delete that information and terminate the child’s account from our databases.

10. International Data Transfers

If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending an email notification (if applicable)

12. Marketing Communications

We will:

• Only send marketing communications with your consent
• Provide opt-out options in every marketing email
• Honor your communication preferences

13. Contact Information

For privacy-related questions or concerns:

Email: [email protected]

14. Legal Basis for Processing

We process your data based on:

• Your consent
• Contractual obligations
• Legal requirements
• Legitimate business interests

15. Data Breach Procedures

In case of a data breach, we will:

• Notify affected users promptly
• Work with authorities as required
• Take immediate corrective action

16. Your Choices

You can choose to:

• Opt-out of newsletters
• Disable cookies
• Request data deletion
• Modify your personal information

By using our website, you agree to this privacy policy.